{"id":3926,"date":"2025-10-06T15:29:00","date_gmt":"2025-10-06T21:29:00","guid":{"rendered":"https:\/\/iass2025.unam.mx\/?page_id=3926"},"modified":"2025-10-07T13:11:02","modified_gmt":"2025-10-07T19:11:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/iass2025.unam.mx\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3926\" class=\"elementor elementor-3926\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e395dba e-flex e-con-boxed e-con e-parent\" data-id=\"e395dba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-456f790 elementor-widget elementor-widget-heading\" data-id=\"456f790\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1b3d9b e-con-full e-flex e-con e-child\" data-id=\"e1b3d9b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40dd7e2 elementor-widget elementor-widget-text-editor\" data-id=\"40dd7e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>How to Make a Service Payment<\/strong><\/h5><p>To proceed with your payment, you will be redirected to Mercurio, UNAM\u2019s official payment system platform.<br data-start=\"252\" data-end=\"255\" \/>Please watch the following videos for step-by-step guidance and to clarify any questions regarding the payment process:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b20369 e-grid e-con-full e-con e-child\" data-id=\"9b20369\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4be451c e-con-full e-flex e-con e-child\" data-id=\"4be451c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b73a595 elementor-widget elementor-widget-heading\" data-id=\"b73a595\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">For a Conventional Receipt (Ticket)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aeee40 elementor-widget elementor-widget-video\" data-id=\"9aeee40\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=ES_JxHvhPI0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72a52f2 e-con-full e-flex e-con e-child\" data-id=\"72a52f2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d29b9db elementor-widget elementor-widget-heading\" data-id=\"d29b9db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">For a TAX INVOICE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-896f325 elementor-widget elementor-widget-video\" data-id=\"896f325\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=hJkabbmQQcA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-857f2a1 elementor-widget elementor-widget-text-editor\" data-id=\"857f2a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>1. INVOICES<\/strong><\/h3><h5><strong>Q. I need an invoice before making the payment. Is this possible?<\/strong><\/h5><p>Yes. If your university or institution requires an invoice before proceeding with payment, please contact us at <a href=\"mailto:info.iass2025@unam.mx\"><strong>info.iass2025@unam.mx<\/strong><\/a> \/ <a href=\"mailto:info.iass2025@fa.unam.mx\"><strong>info.iass2025@fa.unam.mx<\/strong><\/a>, using the subject line: <em>\u201cRequest for invoice before payment\u201d<\/em>.<\/p><p>Kindly include the following information:<\/p><ul><li>Institution\/Company name<\/li><li>Tax Identification Number (TIN)<\/li><li>Billing address<\/li><li>Amount and concept<\/li><li>Required wording (if your funding program mandates specific text)<\/li><li>Any other additional information you find imporant<\/li><\/ul><p>\u00a0<\/p><p>We will provide an institutional letter that serves as a proforma invoice to initiate the payment process.<\/p><hr \/><h5>Q. How can I include specific billing details in my tax invoice?<\/h5><p>During the registration and payment process, you can choose between receiving a conventional receipt (ticket) or a tax invoice.<\/p><p>If the standard tax invoice does not include the details required by your institution, select a conventional receipt (ticket) and proceed with the payment. After that, please contact us at the emails above, using the subject line: <em>\u201cRequest for tax invoice with additional information\u201d<\/em>.<\/p><p>In addition to the specific details you need to include, please also provide the following information:<\/p><ul><li>Institution\/Company name<\/li><li>Tax Identification Number (TIN)<\/li><li>Billing address<\/li><li>Amount and concept<\/li><\/ul><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> <strong>Important:<\/strong> Do not forget to attach your payment receipt.<\/p><hr \/><h5><strong>Q. Can I ask for a tax invoice after payment?<\/strong><\/h5><p>Yes. Once your payment is confirmed, a recepit will be generated and display to download as a PDF document.<\/p><p style=\"font-weight: 400;\">Please, notice that it may only be converted into a Tax Invoice within 72 hours from its issuance, in accordance with the regulations established by the UNAM Board of Trustees.<\/p><p style=\"font-weight: 400;\"><span style=\"color: #ffffff;\">To request the convertion into a Tax Invoice, please contact us at the emails above, using the subject line:\u00a0<em>\u201cRequest for a reciept convertion into a tax invoice\u201d<\/em>, including the following information:<\/span><\/p><ul><li>Institution\/Company name<\/li><li>Tax Identification Number (TIN)<\/li><li>Billing address<\/li><li>Amount and concept<\/li><\/ul><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> <strong>Important:<\/strong> Do not forget to attach your payment receipt.<\/p><hr \/><h3>\u00a0<\/h3><h3><strong>2. PAYMENT ISSUES<\/strong><\/h3><h5><strong>Q. My card payment was declined, but I have sufficient funds. What should I do?<\/strong><\/h5><p>Declines may occur due to bank restrictions on international transactions. We recommend:<\/p><ul><li>Contact your bank to authorize the payment.<\/li><li>Try using another card (only <strong>Visa<\/strong> or <strong>MasterCard<\/strong> are accepted).<\/li><\/ul><p>If the issue persists, contact us at the emails above, using the subject line: <em>\u201cPayment processing issues\u201d<\/em>.<\/p><p>Include a breif description and a screenshot of your problem.<\/p><hr \/><h5><strong>Q. The payment page shows an error (\u201cForbidden 403\u201d or similar). What should I do?<\/strong><\/h5><p>Please try the following steps:<\/p><ul><li>Clear your browser cache or use a different browser.<\/li><li>Ensure pop-ups are enabled.<\/li><li>Attempt the payment again.<\/li><\/ul><p>If the error continues, contact us at the emails above, using the subject line: <em>\u201cPayment error \u2013 Forbidden 403\u201d.<\/em><\/p><p>Include a breif description of which part of the process the error occurs, as well as a screenshot of the issue.<\/p><hr \/><h5><strong>Q. I completed payment, but I did not get a receipt. How can I confirm?<\/strong><\/h5><p>As soon as you completed your payment, a receipt must be displayed for download.\u00a0In case it does not display or is not visible in <a href=\"https:\/\/iass2025.unam.mx\/index.php\/my-account\/\">My Account<\/a><strong> \u2192 Purchase History,<\/strong> contact us at the emails above, using the subject line: <em>\u201cPayment confirmation request\u201d.<\/em><\/p><p>Include your name and the email you registed.<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> <strong>Important: <\/strong>If you are unsure, please <strong>do not attempt another payment immediately<\/strong> to avoid duplicates.<\/p><hr \/><h5><strong>Q. After authorizing payment through my bank app, I was redirected to Mercurio platform. Was my payment successful?<\/strong><\/h5><p>As soon as you completed your payment, a receipt must be displayed for download (it must take few senconds, please be patient).<\/p><p>If you are unsure, please <strong>do not attempt another payment immediately<\/strong> to avoid duplicates.<\/p><p>Instead, contact us at the emails above, using the subject line: <em>\u201cPayment confirmation request\u201d<\/em>, and we will verify your payment status.<\/p><hr \/><h3>\u00a0<\/h3><h3><strong>3. REGISTRATION ISSUES<\/strong><\/h3><h5><strong>Q. The \u201cSubmit\u201d button does not work when I try to register. What should I do?<\/strong><\/h5><p>This issue may be related to browser compatibility. Please try registering using another browser (Chrome, Firefox, Safari, Opera, etc.) on a desktop computer.<br \/>If the issue persists, contact us at the emails above, using the subject line: <em>\u201cRegistration problems\u201d<\/em>, including all the requested information from the Form. We will complete your registration manually.<\/p><hr \/><h5><strong>Q. I cannot log in or reset my password. How can I access my account?<\/strong><\/h5><p>If \u201cLost your password\u201d indicates that your user does not exist, please confirm you registered with the correct email address.<\/p><p>If the issue persists, contact us at the emails above, using the subject line: <em>\u201cLogin\/Password reset issues\u201d<\/em>, and we will reset your account manually.<\/p><hr \/><h5><strong>Q. I cannot find the \u201cMy Account\u201d section. Where is it located?<\/strong><\/h5><p>The My Account section is at the top right corner of the website.<br \/>Make sure you are registered and logged in. If you are not, you must first complete <a href=\"https:\/\/iass2025.unam.mx\/index.php\/registration-iass-2025\/\" target=\"_blank\" rel=\"noopener\">registration<\/a> and log in with your credentials.<\/p><p>If the issue continues, email us with the subject line: <em>\u201cLogin\/My Account issues\u201d<\/em>, and we will assist you directly.<\/p><hr \/><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-837d29c e-flex e-con-boxed e-con e-parent\" data-id=\"837d29c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1cbe988 e-con-full e-flex e-con e-child\" data-id=\"1cbe988\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf39f0 elementor-widget elementor-widget-text-editor\" data-id=\"adf39f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"140\" data-end=\"455\">If you experience any other issues during the registration or payment process, please contact us at <strong data-start=\"240\" data-end=\"265\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"242\" data-end=\"263\">info.iass2025@unam.mx<\/a><\/strong>\u00a0or\u00a0<strong data-start=\"269\" data-end=\"297\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"271\" data-end=\"295\">info.iass2025@fa.unam.mx<\/a><\/strong>. Make sure to include a short, descriptive subject line, a brief explanation of the issue, and a screenshot to help us identify the problem more precisely.<\/p><p data-start=\"462\" data-end=\"565\">Thank you for your patience. We are doing our best to make the process of attending the IASS 2025 Symposium as smooth and straightforward as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3992302 e-flex e-con-boxed e-con e-parent\" data-id=\"3992302\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How to Make a Service Payment To proceed with your payment, you will be redirected to Mercurio, UNAM\u2019s official payment system platform.Please watch the following videos for step-by-step guidance and to clarify any questions regarding the payment process: For a Conventional Receipt (Ticket) For a TAX INVOICE https:\/\/www.youtube.com\/watch?v=hJkabbmQQcA 1. INVOICES Q. I [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3926","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/pages\/3926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/comments?post=3926"}],"version-history":[{"count":57,"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/pages\/3926\/revisions"}],"predecessor-version":[{"id":4050,"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/pages\/3926\/revisions\/4050"}],"wp:attachment":[{"href":"https:\/\/iass2025.unam.mx\/index.php\/wp-json\/wp\/v2\/media?parent=3926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}